Client success coordinator
Location: hybrid i Greater New Orleans Area
Agency Vibe: Bold. Fast. Data-obsessed. Creative to the core.
At 3131 Media, we don’t do cookie-cutter campaigns — we build brands that actually move people. We’re scrappy, smart, and obsessed with results — and we’re looking for a Client Success Coordinator who’s just as relentless about getting things done and making clients feel like they’re our only one.
This role is the heartbeat of our client experience. As a Client Success Coordinator, you’ll keep the engine running — organizing deliverables, communicating across departments, tracking performance, and making sure our clients are not just happy, but wow-that-was-next-level happy.
You’re equal parts project manager, communicator, problem solver, and creative collaborator. You live in the details, thrive on deadlines, and love helping teams cross the finish line with style.
Be the go-to point of contact for clients — keeping communication clear, proactive, and positive.
Manage project timelines, deliverables, and approvals with precision.
Partner with our digital, creative, and account teams to ensure flawless execution.
Track KPIs, gather campaign performance data, and assist in reporting wins.
Anticipate client needs before they say them (bonus points if you make it look easy).
Keep everything organized — because chaos has no place here (unless it’s part of a brainstorm).
what you’ll do…
2–5 years of experience in marketing, communications, or client services (agency experience = major bonus).
Organized to your core and energized by fast-paced environments.
Excellent communicator — written, verbal, emoji-based, you name it.
Skilled in project management tools, timelines, and teamwork.
Creative thinker with the follow-through to match.
A people-person who loves making clients feel understood and supported.
what you bring…
At 3131 Media, you’re not a cog — you’re the connection point. We give you the structure to grow and the freedom to lead. You’ll work with some of the boldest brands, supported by a team that thrives on collaboration, creativity, and caffeine.